Privacy Policy
At ZIGGY, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA) and other applicable laws.
By using our website https://ziggyhome.co.za, you consent to the data practices described in this policy.
1. Who We Are
ZIGGY is an online store operated by Marbro Media (PTY) Ltd, a private company registered in South Africa.
Company Name: Marbro Media (PTY) Ltd
Website: https://ziggyhome.co.za
Email: info@ziggyhome.co.za
Address: The Pavilion, 1 Dock Road, V&A Waterfront, Cape Town
2. What Information We Collect
We may collect and process the following types of personal information:
- Contact Details: Name, email address, phone number, shipping and billing address
- Account Details: Username, password (encrypted), and purchase history
- Payment Information: Credit/debit card details or payment gateway info (note: payment data is processed via secure third-party providers and not stored by us)
- Browsing Data: IP address, device information, browser type, and usage data via cookies or analytics tools
- Communication Records: Emails or messages sent to our support team
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders.
- To communicate with you regarding your order or customer support queries
- To send you marketing emails (only with your consent)
- To improve your user experience on our site
- To comply with legal obligations and resolve disputes
- To detect and prevent fraud or misuse of our services
4. How We Store and Protect Your Data
Your personal information is stored securely and accessed only by authorized personnel. We use encryption, firewalls, and secure servers to safeguard your data. Despite these measures, no system is 100% secure, and we cannot guarantee the absolute security of your information.
5. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Payment processors (e.g. PayFast, Yoco) for secure transactions
- Delivery services to fulfill and deliver your orders
- IT and analytics service providers to maintain and improve our platform
- Authorities or regulators where required by law or legal process
All third-party service providers are required to protect your data and use it only for agreed purposes.
6. Your Rights
Under POPIA, you have the right to:
- Request access to your personal information
- Request correction or deletion of your data
- Object to the processing of your information
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator (SA) if your privacy rights are violated
To exercise any of these rights, please contact us at info@ziggyhome.co.za.
7. Cookies
Our website uses cookies to personalize your experience and track usage patterns. You can manage your cookie preferences through your browser settings.
8. Marketing
If you opt-in to receive promotional emails, we may send you updates about new products, offers, and other content. You can unsubscribe at any time by clicking the “unsubscribe” link in any email.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.
10. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of the Site constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us here.